Dr Rooter Complete Plumbing Services ("Dr Rooter," "we," "us") respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it and the choices you have.
Information we collect
- Information you give us: your name, phone number, email address, service address and any details about your plumbing issue when you book online, request a quote, join the Plumb Perfect Club or send us a message.
- Information collected automatically: basic technical data such as your browser type, device, pages visited and how you arrived at our site, collected through cookies and similar tools.
How we use your information
- To schedule service, respond to requests and provide estimates.
- To send appointment confirmations, reminders and follow-ups.
- To manage memberships and any offers you sign up for.
- To understand how visitors use our site and improve it.
- To measure the performance of our advertising.
Cookies, analytics and advertising
We use Google Tag Manager, Google Ads conversion tracking and analytics tools such as Google Analytics to understand site traffic and measure our ads. These tools may set cookies in your browser. You can block or delete cookies in your browser settings, and you can manage Google ad personalization at adssettings.google.com.
How we share information
We do not sell your personal information. We only share it with service providers that help us run our business (such as scheduling, communication and website hosting tools), when required by law or to protect our rights and the safety of our customers and staff.
Text messages and calls
If you give us your phone number, we may call or text you about your request or appointment. Message and data rates may apply. You can reply STOP to any text to opt out.
Data security
We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect information from them.
Your choices
You can ask us to update or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact us
Dr Rooter Complete Plumbing Services
1840 Two Notch Rd, Lexington, SC 29073
Phone: (803) 761-9935
Or send us a message on our contact page.